---
title: I bought a license, but I cannot download the video file. How can I get it?
description: Please contact us at customersupport@jukinmedia.com with your order number and the video ID so we can resend your download link!
---

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# I bought a license, but I cannot download the video file. How can I get it?

Please contact us at [customersupport@jukinmedia.com](mailto:customersupport@jukinmedia.com)with your order number and the video ID so we can resend your download link!

- [Licensing Marketplace](https://help.jukinmedia.com/licensing-marketplace?hsLang=en#main-content)

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